Sublime Electrical Co Privacy Policy
Sublime Electrical Co
Last updated: 28 October 2026
1. Introduction
Sublime Electrical Co respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we handle personal information and the choices available to you when you interact with our website, contact us for electrical services, or submit information through our Facebook and Instagram advertising forms.
By submitting your information through our website or a Meta advertising form, you acknowledge that your information will be handled as described in this policy.
2. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Your name.
Your phone number and email address.
Your suburb or service address.
Details about the electrical services you require.
Information you provide through our website contact forms or Facebook and Instagram lead forms.
Any other information you choose to provide when contacting us.
We may also collect limited technical information about your visit to our website, such as browser or device information, where this is made available through our website platform or related services.
We only seek information that is reasonably necessary to respond to enquiries and operate our business.
3. How We Collect Your Information
We may collect personal information when you:
Complete a contact or quote request form on our website.
Submit a lead form through a Facebook or Instagram advertisement.
Contact us by phone, email or social media.
Request a quote, book electrical work or engage our services.
Communicate with us about an existing or completed job.
When you submit a Meta lead form, some information may be pre-filled using details associated with your Facebook or Instagram account. You can review and amend these details before submitting the form.
4. How We Use Your Information
We use the information collected to:
Respond to enquiries and requests for quotes.
Contact you about the electrical services you have requested.
Assess your requirements and arrange site visits or appointments.
Provide electrical services, maintenance and upgrades.
Manage bookings, invoices and customer records.
Follow up on enquiries and provide relevant information about your requested services.
Improve our customer service and business operations.
Meet our legal and regulatory obligations.
We will not sell your personal information to third parties.
We will not use information collected through our lead forms for unrelated marketing purposes without an appropriate basis to do so.
5. Facebook and Instagram Advertising
Sublime Electrical Co may advertise its services through Facebook and Instagram, which are operated by Meta Platforms.
Our advertisements may include forms that allow you to request a quote or ask us to contact you about electrical services.
If you submit your details through one of these forms, the information you provide will be made available to Sublime Electrical Co so that we can respond to your enquiry.
Meta separately handles information in accordance with its own privacy policy and practices. Your interaction with Facebook or Instagram is also subject to Meta's applicable terms and privacy settings.
At the time of this policy, we do not use the Meta Pixel on our website. If our advertising or website tracking arrangements change, we will update this policy as appropriate.
6. Disclosure of Personal Information
We may disclose your personal information where reasonably necessary to operate our business, including to service providers who assist with:
Website hosting and website forms.
Customer enquiry management and business administration.
Scheduling, invoicing and accounting.
Advertising platforms where you submit information through their forms.
We may also disclose information where required or authorised by law.
We do not sell, rent or trade personal information to third parties.
Some third-party service providers, including Meta and website technology providers, may store or process information outside Australia. Where applicable, their own privacy policies and practices will also apply.
7. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically through our business systems such as ServiceM8, Google Drive, email accounts, website platform and other relevant service providers.
However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
8. Accessing or Correcting Your Information
You may contact us to request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to a request.
We will respond within a reasonable timeframe and in accordance with any applicable legal obligations.
9. Cookies and Website Tracking
Our website is hosted on Squarespace, which may use cookies and similar technologies to support website functionality, security, performance and analytics.
These technologies may collect information such as browser and device details, website usage and visitor interactions. The cookies used may vary depending on our website settings and any third-party services or integrations we use.
We do not currently use the Meta Pixel on our website. If we introduce additional advertising or tracking technologies, we will update this policy where appropriate.
For more information about cookies used by Squarespace, please visit the Squarespace Cookie Policy.
If we introduce additional advertising or analytics technologies, we will update this policy where appropriate.
10. Your Privacy and Marketing Preferences
If you provide your contact details to request a quote or enquire about our services, we may contact you to respond to that request and follow up on the services you have expressed interest in.
If we send you promotional electronic messages, we will comply with applicable marketing and spam laws. You may opt out of marketing communications at any time using the unsubscribe option provided or by contacting us directly.
Opting out of marketing communications will not prevent us from contacting you about a service you have requested or an existing job where necessary.
11. Third-Party Websites
Our website or social media pages may contain links to third-party websites and services.
We are not responsible for the privacy practices, content or security of external websites. We encourage you to review their privacy policies before providing personal information.
12. Privacy Complaints
If you have a concern or complaint about how we have collected, used, stored or disclosed your personal information, please contact us using the details below.
We will review your complaint and take reasonable steps to respond and resolve the matter.
Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, advertising arrangements or legal obligations.
The latest version will be published on our website with the updated date.
14. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Sublime Electrical Co
Website: https://sublimeelectricalco.au
Email: info@sublimeelectricalco.au
Phone: 0426 412 780
Location: Hamilton Hill, Western Australia